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Terms / Refund Policy:
Effective Date: 1st November 2023
Thank you for purchasing our Hellius London services via Kings Luxury Concepts Pte Ltd / RegalRare Gem Museum Pte Ltd. We aim to provide you with a seamless and enjoyable experience. This refund policy outlines the terms and conditions for refunds on purchases made through Kings Luxury Concepts Pte Ltd / RegalRare Gem Museum Pte Ltd (hereby known as “exclusive distributors”).
General Refund Policy:
1.1. We offer refunds for purchases made via our exclusive distributors in 01 days from the original date of purchase.
1.2. To be eligible for a refund, you must provide the original receipt or proof of purchase.
1.3. Refunds will be processed using the original payment method, such as the credit card used for the transaction or through the app’s integrated payment system.
Refund Process:
2.1. To request a refund, please contact our Customer Support team or visit our designated refund counter within the specified timeframe.
2.2. Provide the original receipt or proof of purchase, along with details of the transaction and any relevant information.
2.3. Our team will review the refund request and assess eligibility based on the terms and conditions outlined in this policy.
2.4. Once the refund is approved, it will be processed within 7 business days.
Non-Refundable Items:
3.1. The following items are generally non-refundable:
– Damaged products that are not related to production.
– Purchases that are beyond 1 business day.
– Items that have been customized or modified according to your request.
– Orders that have exceeded the specified refund timeframe.
Quality or Service Issues:
4.1. If you encounter quality issues with our products, or if you are dissatisfied with the service received, please notify our Customer Support team immediately or report the issue at our designated counter.
4.2. We will investigate and address the issue promptly to ensure your satisfaction.
4.3. Depending on the circumstances, we may offer a refund, replacement, or alternative resolution.
5.1. If you wish to cancel an order made through our exclusive distributors, please notify us within the next working day from the purchase.
5.2. Refunds for cancellations are subject to the specific cancellation policy stated during the ordering process.
5.3. If an order has already been prepared or is in progress, cancellation may not be possible, and a refund may not be provided.
Technical Issues:
6.1. In the event of technical issues with our app or kiosk that prevent or disrupt your purchase, please inform our Customer Support team.
6.2. We will assess the situation and, if necessary, provide appropriate remedies, including refunds.
Exceptions and Modifications:
7.1. This refund policy may be subject to specific terms and conditions for certain promotions, special offers, or events.
7.2. We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy.

If you have any further questions or require clarification regarding our refund policy, please contact
our Customer Support team. We are here to assist you and ensure your buying experience is
excellent. Thank you for choosing our brand for your needs in the region.

RegalRare Gem Museum,
the 1st of 5 private museums internationally aims to share the rarity and wonder of our private collection along with Guinness World Records gemstones to the world.

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290 Orchard Road, Paragon Shopping Centre, #04-10/11/12,
Singapore 238859

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Managed by FJ Benjamin / A Kings Group Portfolio